Dasar penghantaran

WISAMIN Official Shipping Policy

Welcome to WISAMIN Official Store. To ensure the best shopping experience and seamless delivery across borders, please read our shipping terms and conditions below:

1. Order Processing Time
* After your payment is successfully verified, the store will process and pack your order within 1–2 business days (Thailand Standard Time, excluding public holidays).
* Orders placed after 11:00 AM (GMT+7) will be processed on the next business day.

2. Shipping Schedule & Rates
* We ship orders daily from Monday to Friday.
* Standard International Shipping: Estimated delivery time is approximately 3–7 business days, depending on destination customs clearance and regional postal services.
* Shipping Fees & Promotions: We occasionally offer Free Standard International Shipping promotions. If your order does not qualify for a current free shipping promotion, a flat rate shipping fee will be automatically calculated at checkout based on your delivery zone.

3. Tracking Your Order
* Once your package is handed over to our international shipping carrier, a tracking number will be automatically sent to your registered email address. 
* Customers can conveniently check and track the real-time shipping status through your Customer Account on our website, or directly enter your tracking number on the shipping carrier's official website.
* Please note that tracking updates may take up to 24–48 hours to appear online.

4. Customs, Duties, and Taxes (Important for International Orders)
* All international shipments from Thailand are subject to destination customs checks.
* Import duties, Goods and Services Tax (GST/VAT), or local taxes may apply based on the laws and thresholds of your destination country. The recipient (buyer) is responsible for any import duties, customs clearance, or local taxes levied at the destination. WISAMIN is not liable for packages delayed or held by customs.

5. Address Corrections & Undeliverable Packages
* Please double-check your shipping details before confirming your order. We are unable to redirect packages once they have been shipped.
* If a package is returned to us due to an incorrect/incomplete address provided by the customer or failure to collect the package, the customer will be responsible for the reshipping costs.

Contact Us
If you have any questions regarding your delivery or tracking, please feel free to reach out to our support team at maxgbshop@gmail.com.