Frequently Asked Questions
What is the return policy ?
We offer a 14-day return policy for unused, unopened products in their original packaging. To initiate a return, please contact us at maxgbshop@gmail.com before shipping any items back. Once approved, we will provide you with a return shipping label and instructions.
Are your products certified ?
Yes, absolutely. All our products are manufactured under strict global food safety regulations. Our facilities and formulations hold official certifications, including Thai FDA, GMP, and HALAL, ensuring premium quality and compliance with international standards.
You can also contact us via email or store chat to request copies of our official certificates.
Where are your products manufactured ?
All WISAMIN products are proudly manufactured in Thailand at our state-of-the-art facility. We utilize advanced biotechnology and strict lab-tested quality control standards for every single batch, ensuring our international customers receive high-purity, premium-grade wellness products.
When will I get my order ?
We process and ship orders daily from Monday to Sunday (excluding Thailand public holidays). Standard delivery typically takes 3-7 business days, depending on your location. Once your package is dispatched, you will receive an email with your tracking information.
How much does shipping cost ?
We are currently running a special promotion: FREE SHIPPING on all orders to Singapore with no minimum purchase required!
Can I track my order ?
Yes. Once your order is shipped, we will send a tracking number and a link to your email so you can monitor your delivery status in real-time. Additionally, you can check your order status anytime by logging into your account via this link: account.wisamin-official.com
What payment methods do you accept ?
We accept major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure international payment options available at checkout.